Welcome to our website!

Whether you are shopping with us or just browsing our website, we want you to know that we are fully committed to protecting your privacy. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.

Name and contact details
To deliver your orders To send you service information relating to your orders At your request, to let you know when an item is back in stock To send you marketing emails (only if you’ve opted-in) For fraud prevention
Payment details
To take payment and give refunds where necessary For fraud prevention
Your purchase history, browsing history and saved items
To fufil your orders, provide customer service and handle returns To find out what you like, and send you relevant marketing emails (only if you’ve opted-in) To deliver you adverts elsewhere online
Your contact history with us
To provide you with customer service and support
Your device IP address
To set your default options such as currency and language To protect our website from fraud or malicious software
The type of device you are using to access our website
To improve your shopping experience by displaying our website in the best way for your device

Sharing of your information

We will never sell, distribute or lease your data to any third party. In order to fulfil orders and provide you and other customers with a highly personal level of service, we do share your data with the following data controllers:

Our delivery companies which include: An PostGLS Europe and TNT

  • Brands we stock who offer warranty on their products (in the event that you need to claim on the warranty)
  • Companies who administer the Bike to Work Scheme, allowing you to save on the costs of a bike by purchasing it through your employer

Email marketing

If you opt-in to receive marketing emails from us, we’ll send you a few emails each month keeping you up-to-date with news of our latest products and any offers associated with our brands.

In order to receive emails from us, you only need to provide us with your email address. By letting us know things like your age, gender and interests, we are able to send you more relevant email content. You are not obliged to do this, and you can update your preferences within your customer account at any time.

If you’ve bought from us, we may use this information to send you emails about similar products that may be of interest to you. 

You can opt-out of receiving marketing emails from us at any time by:

  • Clicking the ‘Unsubscribe’ link at the bottom of any of our marketing emails
  • Updating your email preferences within your customer account
  • Contacting us

If you opt-out of receiving marketing emails, you will still receive important order and delivery information by email.