Sportful Custom FAQ's

What are your minimum orders?

For initial orders all clothing items are subject to a minimum order of 10 items with the exception of summer caps (150 pieces) and socks (100).

For repeat orders we offer a minimum order of 5 per item please contact us for more details on order minimums.

One off jersey designs for National Champions kits are included within the scope of the minimum order criteria and are not subject to any additional charges.

Can we mix men's and women's items to make up minimums?

Unfortunately as men’s and women’s garments use different fabric patterns and graphic sublimation layouts they are treated as completely different styles.

What is your production lead time?

8 weeks from the date your deposit is received by us, this is taking into account that all designs have been signed off and the final order confirmation has been signed and received.

2 weeks prior to your agreed delivery date we will be able to give you an exact date of shipping from Italy.

What is the fit like?

We carry 2 different styles of kit to accomodate different riding styles and requirements.

The Team range is a more forgiving fit and is inline with most other clothing manufacturers in terms of sizing, a more forgiving cut on the jerseys and jackets ensure a comfortable yet sleek fit.  Bib shorts are standard in length and the bib straps are wide, comfortable and non restrictive.

The BodyFit Pro garments are our top of the range line, anatomically cut, high tech aero fabrics and have been designed to hug every curve for a truly performance enhancing advantage!  We advise utilising our sizing kits for all custom orders but the BodyFit range is equivalent to other manufacturers aero fit clothing.

How does the design work?

Put simply we can do within reason whatever you wish on designs, we can replicate existing club kit designs (please ensure you have permission to do this though), create entirely new designs, update existing designs and just about anything in between.

Our artwork department will send you a checklist prior to design commencing but generally all we need is vector logos and pantone colours (ask if you unsure of these) and we do the rest.

We offer unlimited revisions on all artwork and there is a one off fee of €100 per order for artwork costs (not applicable to re-orders unless significant changes are made to existing designs at which point would become a new order).

All logos must be supplied in vector format in .ai, .eps, .pdf (editable) format.

Logo creation and artwork services available please contact us for more details on this.

Do you have a club shop?

Yes we have just launched our club shop system which now enables your club members to order all of their garments online and in turn keeping your club funds untouched and further simplifies the process for the club.

Club members will be given a specific club page and password they will chose their sizing and garments required and go through to a checkout page and pay for their order, once the agreed order time has passed we collate all of the order placed plus any further orders made directly from the club and the order is then agreed and placed into production.

How does the payment work?

Once you have confirmed sizing and order quantities and are ready to place an order a 30% deposit is payable for production to commence, this must be paid before production commences and under no circumstances will production start until this has been received.

Custom club orders with webshop access are dealt with differently and this process will be explained by one of our sales team please contact us for more details.

Are there seat pad options?

Yes on the team range we offer 3 levels of seat pad, BodyFit pro (standard on all Team shorts) – TC Pro – Comfort Pro you will receive samples of these within your sizing and sample pack along with descriptions and advice on suitability.

Women’s shorts come with specific seat pads and again samples and advice on these can be found in your sample pack.

How does the re-order system work?

As long as the designs are to remain the same we simply open a new order (minimum orders of 5 instead of 10) confirm sizes and quantities required and once deposit is received the order goes into production.

No setup or design fees (unless significant changes are needed) and again a club shop can be opened for clubs or teams wishing their members to take care of their own ordering, please contact us for details on how to go about this.

How does your sample and fit kit work?

If you would like to see samples of our clothing please email us or contact us and we will send out samples for you to test out, please feel free to ride in the kit and see how well it performs, we ask you be specific about which items are of interest to you as we have a wide range of products and would not be efficient of us to send out everything.

Sizing kits are available and we recommend holding a sizing event for your club, team or business as this encourages everyone to get sized in one session and orders can be taken that day and it streamlines the order process.

If you would like one of our sales team to be present at the sizing night please contact us and we can arrange this in advance.

What else do you offer?

As an added bonus for all custom clothing orders we now offer clubs and teams a member discount scheme, this enables your club members to avail of special offers from within the ROCA Sports product range which includes, Sportful Clothing (all items from current non-custom range), GAENRE cycling shoes, Stealth Nutrition, Sportsbalm, Scicon and Prestigio bikes.

 

Are there any setup fees?

No. We do not charge any setup fees the only additional fee is the design fee of €100.