Castelli Custom FAQ's

What are your minimum orders?

For initial orders all clothing items are subject to a minimum order of 10 items.

Can we mix men's and women's items to make up minimums?

Unfortunately as men’s and women’s garments use different fabric patterns and graphic sublimation layouts they are treated as completely different styles.

What is your production lead time?

9 weeks from the date your deposit is received by us, this is taking into account that all designs have been signed off and the final order confirmation has been signed and received.

2 weeks prior to your agreed delivery date we will be able to give you an exact date of shipping from Italy.

How does the design work?

Put simply we can do within reason whatever you wish on designs, we can replicate existing club kit designs (please ensure you have permission to do this though), create entirely new designs, update existing designs and just about anything in between.

Our artwork department will send you a checklist prior to design commencing but generally all we need is vector logos and pantone colours (ask if you unsure of these) and we do the rest.

We offer unlimited revisions on all artwork and there is a one off fee of €100 per order for artwork costs (not applicable to re-orders unless significant changes are made to existing designs at which point would become a new order).

All logos must be supplied in vector format in .ai, .eps, .pdf (editable) format.

Logo creation and artwork services available please contact us for more details on this.

Do you have a club shop?

Yes we have just launched our club shop system which now enables your club members to order all of their garments online and in turn keeping your club funds untouched and further simplifies the process for the club.

Club members will be given a specific club page and password they will chose their sizing and garments required and go through to a checkout page and pay for their order, once the agreed order time has passed we collate all of the order placed plus any further orders made directly from the club and the order is then agreed and placed into production.

How does the payment work?

Once you have confirmed sizing and order quantities and are ready to place an order a 30% deposit is payable for production to commence, this must be paid before production commences and under no circumstances will production start until this has been received.

Custom club orders with webshop access are dealt with differently and this process will be explained by one of our sales team please contact us for more details.

How does your sample and fit kit work?

If you would like to see samples of our clothing please email us or contact us and we will send out samples for you to test out, please feel free to ride in the kit and see how well it performs, we ask you be specific about which items are of interest to you as we have a wide range of products and would not be efficient of us to send out everything.

Sizing kits are available and we recommend holding a sizing event for your club, team or business as this encourages everyone to get sized in one session and orders can be taken that day and it streamlines the order process.

If you would like one of our sales team to be present at the sizing night please contact us and we can arrange this in advance.

What else do you offer?

As an added bonus for all custom clothing orders we now offer clubs and teams a member discount scheme, this enables your club members to avail of special offers from within the ROCA Sports product range which includes, Sportful Clothing (all items from current non-custom range), GAENRE cycling shoes, Stealth Nutrition, Sportsbalm, Scicon and Prestigio bikes.

 

Are there any setup fees?

No. We do not charge any setup fees the only additional fee is the design fee of €100.